About
Hi, and welcome to AnthM Consulting
With over 20 years experience in delivering world-class service to clients from as far afield as North America to Australia, I decided to start up as AnthM Consulting to support businesses navigate the challenges of developing - and maintaining - a strong, customer success strategy.
In an ever-changing global marketplace, where client expectations have never been higher, and cost controls have never been tighter, I will work with you to nurture your customer relationships with personalised strategies - ensuring their success with your products or services, and driving business growth through renewals and account expansion.
Let me help you enhance customer success and drive your business forward.
Anthony
Experience
As a former Head of Business Development and Director of Client Services with leading SaaS and omnichannel eCommerce businesses, I have been responsible for:
- Delivering the Customer Success strategies for high-profile global customers based in the UK, mainland Europe, North America, Asia and Australia;
- Leading the teams managing the full customer lifecycle relationshships - from Onboarding to Advocacy;
- Operationalising Customer Success programs for new clients and Organisational Change programs for existing clients; and
- Retaining high value contracts - with annual recurring revenues in excess of 20 Million GBP (25 Million USD)
I am a Fellow (FCMI) of the Chartered Management Institute.
Working confidently with international clients, I am also fluent in French and German, with a Masters with Honours (MA Hons).
Skills
Strategic Planning and Analysis
- Working with senior executives to understand the business goals - as well as customer needs and trends
- Creating strategic plans and execution roadmaps to drive value realisation at all stages of the customer journey
- Tracking and evaluating key customer success indicators for informed, real-time decision-making
Operational Excellence and Employee Development
- Implementing new tools to garner immediate insights and anticipate customer needs
- Optimising lean processes and strategic playbooks to stimulate business growth
- Training account teams to improve service and retention opportunities
Why Customer Success
Customer success is a business strategy and practice focused on ensuring that customers achieve their desired outcomes and derive value from a company's products or services.
The goal is to drive customer retention, satisfaction, and ultimately, business growth.
Challenges in customer interactions can emerge unexpectedly - and from various sources.
Engaging a customer success consultant allows you to get on a front-footing with your customers and equips you with the tools to deliver ongoing value to your customers, both now and in the longer term.
Latest Updates
A very warm welcome! - April 2024
I am delighted to announce the launch of AnthM Consulting - and my brand new website. Am excited to introduce this blog as a platform to share valuable insights, updates, and news in the world of customer success.
Stay tuned for regular updates as I delve into topics such as customer retention, relationship management, data analytics, and more in this ever-evolving landscape.
Keep up to date at
Let’s work together
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Please refer to the Privacy Policy for more information on how your data is used.
CONNECT WITH ME
trading details
Anthony Meechan T/A AnthM Consulting
12 Investment Way
Glasgow
G43 1AN
United Kingdom
Privacy Policy
Contact details
Name: Anthony Meechan T/A AnthM Consulting
Address: 12 Investment Way, Glasgow, G43 1AN, United Kingdom
Phone Number: +44 (0)7796177193
Email: admin@anthm-consulting.com
This privacy notice was created 15 April 2024
The type of personal information collected
The following information is collected and processed currently:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
How this personal information is obtained and why
Most of the personal information processed is provided directly by you for one of the following reasons:
- You have made an enquiry or information request about products and services;
- You have entereded into a contract for services
We use the information that you have provided in order to
- To send you information about products and services;
- To provide services to your business to fulfil any contract(s) made between your company and Anthony Meechan T/A AnthM Consulting;
- To keep you up to date with business news and events
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases replied upon for processing this information are:
(a) Your consent. You are able to remove your consent at any time by contacting Anthony Meechan T/A AnthM Consulting by way of any means detailed within the Contact details section;
(b) We have a contractual obligation;
(c) We have a legal obligation.
How your personal information is stored
Your information is securely stored.
If your information is held based on your consent, it is stored for a period of 12 months from date of last interaction.
In the case of any contract(s) made, your information is stored for a period of 24 months after termination of any contract to ensure accurate record of interactions is maintained.
Obligations under the UK GDPR are maintained by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask for copies of your personal information.
- Your right to rectification - You have the right to ask to rectify personal information you think is inaccurate. You also have the right to ask to complete information you think is incomplete.
- Your right to erasure - You have the right to ask to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that the personal information you provided is transferred to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, there is a period of one month in which to respond to you.
Please contact admin@anthm-consulting.com if you wish to make a request. Requests by post or by telephone are also possible using the Contact details provided within this Privacy Policy.
If you are unsatisfied or have any concerns about the use of your personal information, please contact info@anthm-consulting.com in the first instance. You can also complain to the ICO if you are unhappy with how your data has been used by contacting the below:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk